Privacy Policy

1. Introduction

D4 Double Glazing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Contact us via phone, email, or WhatsApp
• Fill out a contact form on our website
• Subscribe to our newsletter or marketing communications

This information may include:

• Name and contact information (email, phone number, address)
• Property information (for quotes and installations)
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process and fulfill your requests for quotes and installations
• Communicate with you about our services, including customer service and support
• Send you marketing and promotional communications (with your consent)
• Improve our website and services
• Analyze usage patterns and trends
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, email services)
• Professional Advisors: Lawyers, accountants, and other professional advisors
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under UK GDPR, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to our processing of your data

To exercise these rights, please contact us using the information provided below.

7. Cookies

We may use cookies and similar tracking technologies to collect and track information about your browsing activities. You can control cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: